Fundamentals and architecture of SAP CRM
SAP CRM Marketing - SAP CRM Web Channel (E-Commerce) - SAP CRM Partner Channel Management - SAP CRM Sales - SAP CRM Interaction Center - SAP CRM Service - SAP CRM Field Applications - SAP CRM Analytics - Implementation & operation of SAP CRM

CRM Customising Fundamentals
CRM basic data: Business partner - Organizational model - Product master - Customizing settings for each object - CRM business transactions - Overview of generic functions in business transactions - Activity management - Customizing for these objects - Process control and determination - Partner determination – Actions

Overview of pricing in CRM
CRM billing - Basics concepts of CRM middleware - Introduction in People-centric CRM (PC UI)

CR500: CRM Middleware
Introduction to the CRM architecture and CRM Middleware - Connecting an SAP back-end system to an SAP CRM system: CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring - Connecting an external system using the XIF adapter - Business Warehouse adapter Groupware adapter

SAP CRM User Interface
SAP CRM User Interface Overview - UI Concept - Business Roles - Navigation Bar Customizing and Transaction Launcher – Architecture - UI Configuration - Easy Enhancement Workbench and Application Enhancement Tool - Component Enhancement Concept - Skin Configuration